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1. l'm sorry, it's not here.我很抱歉 没有。
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2. lt's not there.没有。
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3. Let me get this straight.让我搞清楚。
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4. l called to try to我有打过电话来。
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5. cancel my reservation...试着要取消我的预约。
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6. ...was told it's not refundable.你们告诉我不能取消。
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7. Then we drove six hours all the way up here...然后我们开了六小时的车到这里。
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8. ...and now we don't have a reservation?现在你又说我们没有订房。
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9. l don't know what to say.我不知道该说什么。
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10. She doesn't know what to say.她不知道该说什么。